Staff Product Manager – Digital AI Engagement, Messaging

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OtherStaff Product Manager

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Quick Summary

Key Responsibilities

Own the end-to-end product definition and successful delivery of priority AI-powered messaging use cases,

Technical Tools

OtherStaff Product Manager

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Responsibilities

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Requirements

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Drive high-value AI and automation use cases from experimentation to repeatable production adoption, establishing reusable patterns that accelerate customer time-to-value and enterprise scale

Shape cohesive customer experiences across native Genesys AI and third-party automation capabilities where they strengthen the end-to-end customer journey

Influence priorities across product and engineering teams when capabilities required for successful customer outcomes fall outside direct ownership, driving alignment across complex product boundaries

Partner across AI, Digital Platform, Messaging, Engineering, Design, Product Marketing, Customer Success, and Sales to connect product strategy, customer needs, go-to-market readiness, and adoption outcomes

- Experience with messaging, digital engagement, conversational AI, virtual agents, or agentic AI products
- Experience bringing AI or automation use cases from experimentation through production deployment and sustained customer adoption
- Familiarity with enterprise SaaS, customer service, contact center, CRM, customer experience, or experience orchestration platforms
- Experience using customer research, product analytics, experimentation, and production data to evaluate AI-powered experiences and inform product decisions

What We Offer

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This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$135,600.00 - $238,400.00

✓Medical, Dental, and Vision Insurance.

✓Telehealth coverage

✓Flexible work schedules and work from home opportunities

✓Development and career growth opportunities

✓Open Time Off in addition to 10 paid holidays

✓401(k) matching program

✓Adoption Assistance

✓Fertility treatments

✓AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

✓A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

✓Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

✓Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

✓Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

✓Our Talent Acquisition team reviews your application with the hiring team.

✓A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

✓Next, you'll meet the hiring manager and other members of the interview team.

✓We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

✓After interviews are complete, our team will follow up with the final steps.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.