Site Employee Experience Manager

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop ground breaking treatments and products. As a cornerstone of the global life science ecosystem, GenScript actively collaborates with a diverse network of partners—from academic institutions to industry leaders—to co-create cutting-edge solutions that redefine service excellence. Guided by its mission to Make People and Nature Healthier Through Biotechnology, GenScript has become a trusted global partner with a team of 5,500+ employees, supporting over 200,000 customers across 100+ countries and regions, including the world’s Top 20 pharma companies.

The Site Employee Experience Manager is responsible for creating a great employee and guest experience at the site including facilities amenities, food services, supplies, working spaces, meeting rooms, and travel services.  The manager will deliver these great experiences by focusing on site operational coordination, stakeholder engagement, and strategic vendor management. This role directly leads the Sr. Admin Supervisor and team to deliver high-quality administrative services at the Piscataway campus, while driving cross-functional operational excellence programs.

• →Professional Experience: 6+ years in corporate administration, operations management, or project management.
• →Great Customer Experience: ability to provide a great customer/employee experience.
• →People Management: Direct or indirect people management / impact experience — must have set goals, given feedback, and developed team members for a minimum of 2-3 years.
• →SOP & Standards: Must have written SOPs, defined KPIs, and established operational standards that were actually adopted and measured.
• →Site Operations & 5S: Interest or experience in applying 5S or other continuous improvement methodologies to administrative operations, including site compliance walkthroughs.
• →Interpersonal Skills: Excellent interpersonal skills; must be able to influence and coordinate across all levels of a global organization.
• →Cultural Agility: Able to work across cultures in a way to deliver exceptional experiences.
• →Communication: Excellent written and spoken communication skills.
• →Education: Bachelor's degree in Business, Operations, or a related field.

• Project Management: Demonstrated ability to manage multiple projects simultaneously with strong attention to detail.
• Lean Mindset: Familiarity with Lean principles and a drive to continuously improve processes.
• Budgeting & Cost Management: Hands-on experience managing an operating budget and delivering cost savings.

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