Processing Specialist I

At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality.

The Processing Specialist I provides transactional and administrative support to the Customer Service/Product Support function. This role is responsible for routine customer communications, order entry, warranty processing, and accurate data management while following established procedures.

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  Respond to customer inquiries via phone, chat, email, and text messaging using established scripts, tools, and procedures.

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  Collect required customer and order information and accurately create and update cases within the support ticketing system.

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  Enter and process warranty and non‑warranty orders in accordance with documented procedures.

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  Set up and process warranty exchanges under defined guidelines.

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  Coordinate with logistics and internal teams to resolve basic shipping issues and order discrepancies.

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  Assist customers with website sales inquiries and guided transaction support.

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  Participate in departmental projects and process improvement initiatives as assigned.

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  Other duties as assigned.

• Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.

• Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.

• Interpersonal savvy - Relating openly and comfortably with diverse groups of people. Building and maintaining solid working relationships with others.

• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.

• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.

• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.   

• High School Diploma or GED equivalent.

• Excellent communication and organization skills.

• 1+ years of customer service or administrative support experience.

• Proficiency in Microsoft Office Suite.

• Physical Demands: Must be able to sit or remain stationary for extended periods of time.

• Monday to Friday 8:30AM to 5:30PM Eastern

Premium Audio Company extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Premium Audio Company is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Premium Audio Company will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.

E-Verify – English & Spanish

Right to Work – English

Right to Work – Spanish