Getmaple1mo ago

$130,000 – $145,000/yr

Senior Manager, People and Culture

Toronto · TorontoFull-Time Employeesenior

OtherManager People And Culture

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Quick Summary

Requirements Summary

Elevate Maple’s growth culture by designing and delivering scalable L&D initiatives that aligns with our learning strategy and supports skill building.

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OtherManager People And Culture

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

We’re hiring a Senior Manager of People and Culture to join our small, high-performing People and Culture (P&C) team. Reporting to the VP, P&C, you will play a key part in aligning Maple’s people strategies with business objectives, ensuring that our P&C initiatives not only support but also drive business success at scale.

As a strategic HR partner, you will work closely with business unit leaders to embed people practices into our overall business strategy. This role is for a "builder-doer" who enjoys both the strategic partnership with leaders and the hands-on execution of the programs that define the employee experience. You will also manage and mentor members of the wider P&C team, fostering their professional growth while improving our operational foundations.

Strategic HR Partnership: Serve as the primary P&C contact for designated business units, advising on employee relations, workforce planning, change management, and performance management.

HR Operations: Oversee and elevate critical business as usual functions, including payroll oversight and benefits administration. You’ll ensure our internal processes are seamless, scalable, and compliant.

People Programs: Lead the design and execution of core programs including performance management cycles and compensation reviews. You’ll also spearhead learning and development initiatives to support continuous growth.

Compliance: Maintain and evolve our internal policies, ensuring they reflect our modern, human-first culture while staying ahead of employment standards and compliance requirements.

Learning & Development: Elevate Maple’s growth culture by designing and delivering scalable L&D initiatives that aligns with our learning strategy and supports skill building.

Data-Driven Leadership: Leverage data and insights to guide decision-making and present strategic recommendations to senior leadership that improve organizational health and retention.

WHAT SUCCESS LOOKS LIKE

Within the first 90 days, you will have conducted a comprehensive assessment of our current people processes, guidelines, and tools, identifying opportunities for efficiency and modernization. You will engage with business unit leaders to gain deep insights into their unique challenges and priorities.

Over the next 12 to 18 months, you will lead the implementation of strategic P&C initiatives that result in measurable improvements in operational accuracy and business partnership. Your success will be defined by the seamless execution of our compensation and performance programs, the evolution of our internal policies and playbooks, and your ability to act as a trusted advisor to the leadership team.

7+ years of progressive experience in Human Resources or People Operations.

Bachelor’s degree in Human Resources, Business Administration, or a related field. CHRP or equivalent certification is considered an asset.

Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex situations.

People management experience, with a track record of developing team members and setting clear priorities.

Strong knowledge of employee relations, performance management, organizational design, and operational HR processes.

Experience overseeing payroll and benefits processes, with a strong understanding of compliance and employment legislation in Canada.

Experience in a startup, scale-up, or SaaS environment is considered an asset.

Proven ability to balance strategic thinking with hands-on execution.

Strong analytical skills with the ability to interpret HR data and translate insights into recommendations.

Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

OUR CORE VALUES

We are a team: we’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one.

We can do big things: we’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.

We celebrate wins and own mistakes: we empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.

We get better every day: we never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.

We’re all the way in: we’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.

WORKING AT MAPLE

We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.

We care about your health and well-being. Here’s how we’ve got you covered:

Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.

Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.

Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.

Flex benefits budget: an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a contribution to your GRSP, so you can invest in what matters most to you.

Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.

Destination5: work internationally in eligible countries for up to 5 days per year.

Retirement savings plan: invest in your future with our group retirement savings plan.

The pay range for this role is $130,000 - $145,000

Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

OTHER

Job type: Existing vacancy, full-time

Hiring manager: VP, People and Culture

Location: Hybrid, 225 Richmond Street West, Toronto, ON

Start date: April/May 2026

Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

USE OF ARTIFICIAL INTELLIGENCE

At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.