Workforce / Bench & Redeployment Manager

PhilippinesRemoteFull Timemid

OtherManager

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Quick Summary

Overview

About the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce…

Requirements Summary

- Minimum 3 years of experience in workforce management, operations, or staffing logistics. - Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.

Technical Tools

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About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

- Minimum 3 years of experience in workforce management, operations, or staffing logistics.

- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.

- Strong understanding of utilization metrics, forecasting, and talent mapping.

- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).

- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.

- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).

Preferred Skills

- Experience in capacity planning, workforce optimization, or operational analytics.

- Familiarity with performance data interpretation and skills inventory management.

- Strong process management and documentation skills.

Department: Operations – Workforce Management