Financial Center Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Develops talent, including proactive sourcing of candidates
• →Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• →Manages business results through formalized management routines and coaching
• →Creates a world class client experience environment
• →Manages market-level initiative prescribed by market leaders
• →Drives operational excellence by engaging employees on business strategy
• →Manages organizational priorities and effective execution

• →1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team
• →Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• →Collaborates effectively to get things done, building and nurturing strong relationships
• →Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• →Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• →Communicates effectively and confidently and is comfortable engaging all clients
• →Has the ability to learn and adapt to new information and technology platforms
• →Applies strong critical thinking and problem-solving skills to meet clients' needs
• →Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• →Efficiently manages time and capacity
• →Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• →Can interpret performance results, find opportunities to drive success and hold others accountable to results
• →Can be flexible to work weekends and/or extended hours as needed

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills​

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management