GEAR Business Control Manager

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Business Control Managers are strategic partners responsible for driving the execution of the Business Control Program and ensuring alignment with enterprise risk management standards. They collaborate across Governance for Enforcement Action Remediation (GEAR) to identify emerging risks, strengthen controls, and promote a culture of accountability and risk awareness. Through proactive oversight, governance, and stakeholder engagement, they help ensure operational resilience, regulatory compliance, and sustainable business performance.

• →Oversees the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards
• →Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• →Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities
• →Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• →Leads the assessment of the design and effectiveness of the risk and control environment to ensure adherence to enterprise-wide standards
• →Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• →Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• →Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments or equivalent related experience within financial services
• Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments
• Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up
• Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
• Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
• Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
• Experience or proven ability to build and modify process design for ongoing process improvement
• Effective project manager who can lead and execute with a positive, energetic attitude
• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
• Highly organized and detail oriented

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance