Market Financial Center Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

• →Operates as a back up financial center leader within a market
• →Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• →Manages business results through formalized management routines and coaching
• →Creates a world class client experience environment
• →Manages market-level initiative prescribed by market leaders
• →Drives operational excellence

• →1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• →Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• →Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• →Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• →Proven record of balancing risk and making sound decisions while achieving business goals
• →Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
• →Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• →Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• →Proficiency in computer skills and professional programs (for example, Microsoft Office)
• →Must be able to work weekends and/or extended hours and travel to any financial center within the defined market​

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
• Bachelor’s Degree in related field
• Bilingual (fluent verbal and written)​​

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management