Process Design Consultant - Strategy and Transformation

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Wealth Management Operations (WMO) provides end-to end operational support of Merrill, Private Bank, and Workplace Benefits.

The Strategy and Transformation Team within WMO leads the evolution and full integration of the Operational Excellence program within the organization. The team leads strategic work efforts geared toward improving Wealth Management Operations using process analysis techniques and supports Process Owners (PO) to drive recommendations on strategic direction and compliance with the Enterprise Process Management Policy.

Through collaboration with WMO Senior Leaders, Process Owners, WMO Business Controls, and Change Management and Project Delivery, a process design consultant on this team will:

Support Process Owners in building and maintaining comprehensive process documentation to enable decision making, provide proof of regulatory compliance, and to sustain continuous process improvement

Promote and facilitate the use of process management principles and tools to assess processes and aid in the identification of process improvement opportunities including: documenting current state processes, identifying pain points, and developing target state solution recommendations

Manage the pipeline and continuous refinement of process improvement opportunities to build compelling business cases that allow leaders to understand the benefits, costs, and justification of implementing change  

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  Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

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  Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

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  Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

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  Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

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  Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

• ​5+ years of process design experience including process, people, and technology design

• Advanced process mapping skills using Visio or ARIS

• Single Process Inventory and Enterprise Process Management Policy & Standard

• Proficient facilitation skills, able to lead and influence cross functional teams

• Avid learner comfortable navigating new situations with high degrees of complexity

• Proficient with MS Excel to conduct data analysis that yields new process insights

• Expert with MS PowerPoint to construct and deliver presentations that enable others to grasp and embrace new concepts and outcomes

• 3+ years of strategic planning experience including multi-year plans and business cases

• Possesses a basic awareness of technology capabilities 

• Active Listening

• Data Collection and Entry

• Process Mapping

• Project Management

• Reporting

• Continuous Improvement

• Critical Thinking

• Data Visualization

• Process Design

• Strategic Thinking

• Administrative Services

• Business Process Analysis

• Process Effectiveness

• Process Performance Measurement

• Process Simplification

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.