Sr Group Operations Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners.  We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs.  SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The Specialized Servicing & Fulfillment Operations Team is seeking an experienced and motivated individual to join our high performing team as a Sr Group Operations Manager.

•Recent 3+ years of operations leadership experience

•Demonstrated business acumen of consumer banking, preferred

•Excellent influencing skills at all levels and the ability to develop and maintain good relationships with senior leadership, stakeholders and colleagues

•Demonstrated expertise in establishing and maintaining rigorous management discipline routines, processes, etc.

•Experience leading a broad team of resources who are responsible for diverse functions

•Experience with the development of people resources; recruiting, hiring, and retaining

•Customer Service Management

•Regulatory Compliance

•Risk Management

•Stakeholder Management

•Talent Development

•Business Operations Management

•Change Management

•Customer and Client Focus

•Decision Making

•Relationship Building

•Business Process Analysis

•Career Path Design

•Organizational Effectiveness

•Strategic Thinking

•Strategy Planning and Development