Technology Services Lead

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• →Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• →Performs all responsibilities of team members from applicable teams
• →Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• →Participates and helps with resource interviews and onboarding processes
• →Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• →Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
• →Manage backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.
• →Administer and maintain MongoDB production environments, ensuring high availability, scalability, and reliability.
• →Design and implement MongoDB sharded clusters and replica sets, enabling horizontal scalability and fault tolerance.
• →Define efficient data models and schema designs aligned with application requirements and performance goals.
• →Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
• →Monitor system performance and conduct capacity planning to support growing workloads.
• →Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process