Business Insights Analyst

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.  

Applied Systems, Inc., a worldwide leader in insurance technology, is searching for a Business Insights Analyst to join our Business Operations organization on a hybrid basis from Chicago. You will define the KPIs that measure customer health, adoption, and retention, bringing together data from Salesforce, billing, customer login and product usage systems, and marketing platforms to give CX leaders a single view of the customer.  You will partner with FP&A, finance and accounting, IT, and go-to-market teams to gather requirements, test, and roll out reporting that scales as the business grows. The ideal candidate is entrepreneurial and fluent in Tableau, Alteryx, Salesforce, and Excel, with the curiosity to learn our business deeply and turn what they find into decisions the team can act on. What You’ll Do 

• Develop standardized reporting for the organization. 
• Leverage data to identify and communicate actionable insights for the business. 
• Automate and streamline recurring reporting. 
• As needed, link reporting and insights to trigger actions across the commercial organization, e.g. Product usage data declines trigger a retention case. 
• Support consolidation and reporting of operational data and metrics while providing insights and driving measurable results through strong influencing and collaboration skills. 
• Partner with business partners to ensure clean and consistent data. 
• Develop documentation of reporting and data structure. 
• Lead development and enhancement of dashboards and reporting packages to drive improved business results.   

We’re Excited to Learn More About You

• Can work hybrid from our Chicago office (1-2 days per week)
• 2+ years of related work experience
• Exceptional problem solving and analytical skills. 
• Genuine enthusiasm for folding AI usage into your analytics
• Proficiency with Tableau and Alteryx business intelligence software. 
• Excel expertise, with the ability to build and manage complex models. 
• Deep knowledge of Salesforce data structures and functionality. 
• Ability to communicate effectively across multiple levels of an organization. 
• Willingness to accept new challenges, and a high level of curiosity and creativity as it relates to new projects and problem-solving 
• High energy and initiative 
• Passionate about business: you like to understand what drives a business, and try to identify opportunities to go after and risks to mitigate 
• Experience in software, internet, SaaS, or related industries preferred. 
• Bachelor’s degree in finance, business, economics or a related field 

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!  

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.   

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