Customer Service Specialist

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

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  As a Customer Service Specialist, you will play a key role in ensuring seamless customer support, accurate commercial processing and timely cross-functional coordination.

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  Prepare and issue customer quotations based on technical inputs, service scope and established pricing guidelines.

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  Perform detailed invoice reviews to ensure billing accuracy, contractual compliance and alignment with agreed pricing structures.

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  Manage customer enquiries relating to pricing, service status, lead times and scope clarification.

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  Collaborate with Engineering, Planning, Operations and Finance to facilitate accurate and timely quotation and invoicing processes.

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  Monitor work orders and ensure accurate cost capture and commercial setup within internal systems.

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  Support the resolution of pricing discrepancies, invoice disputes and customer claims.

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  Maintain accurate customer, quotation and transactional records across relevant systems.

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  Contribute to continuous improvement initiatives focused on invoicing efficiency, quotation turnaround time and customer responsiveness.

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  Undertake other duties and responsibilities as assigned by the organisation.

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  End-to-end commercial processes, including quotation development and invoicing controls

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  Cost build-up, pricing structures, and contract interpretation

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  Cross-functional collaboration across technical, operational, and finance teams

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  Customer relationship management in a technical and service-driven environment

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  Industry practices, contractual frameworks, and operational workflows

• Degree in Aerospace, Business, or Engineering, or equivalent working experience in a related field

• Strong attention to detail and accuracy in data handling and documentation

• Ability to interpret technical and commercial information for quotation and invoicing activities

• Good analytical and problem-solving skills

• Proficiency in Microsoft Excel and standard office applications

• Strong written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in programming, VBA, and SAP is an advantage

• Qualifications We Prefer

• Experience in aerospace, MRO, manufacturing, or similar technical service industries

• Prior exposure to customer service, quotation management, or billing/invoicing processes

• Familiarity with ERP systems (e.g., SAP or similar platforms)

• Understanding of technical repair terminology or industrial service environments

• Experience working in cross-functional or global teams

• Ability to identify process improvements and drive efficiency initiatives

• Experience within aerospace, MRO, manufacturing or a comparable technical service industry.

• Prior exposure to customer service, quotation management, billing or invoicing processes.

• Familiarity with ERP platforms such as SAP.

• Understanding of technical repair terminology or industrial service environments.

• Experience collaborating across cross-functional or global teams.

• Ability to identify process improvements and drive operational efficiencies.

• Knowledge of programming or VBA would be advantageous.

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