Manager - Business Transformation

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The candidate needs to be a driven individual that can employ their industry experience and bring the team together to deliver comprehensive solutions.  Highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills.  The individual must have strong abilities to interface with others to successfully complete projects and deliver results.

• →Set direction for a multi-tier team of 15+ employees, aligning team efforts with Customer Service objectives for the Digital Products, Data Hub and Business Process Management teams
• →Monitor team performance through KPIs, dashboards, and reporting developed in partnership with the Data Analyst, presenting insights and updates to senior leadership
• →Drive continuous improvement across operations, including process optimization, automation initiatives, and the strengthening of data quality controls to support evolving business and digital transformation demands
• →Contribute to improvements in business rules, validation controls, dashboards, and monitoring tools.
• →Act as the primary data point of contact for internal stakeholders including engineering, MRO, and supply chain teams, aligning data priorities with aircraft engine program milestones
   

• Success in this role will be measured through:
• Stakeholder satisfaction, reflecting the quality of partnership with engineering, MRO, and supply chain other internal teams
• Successful and timely deployment of digital product releases or process improvement changes
• Team productivity and efficiency, tracked through team throughput and delivery of improvement initiatives
   

• Bachelor’s degree in Data Analytics, Computer Science, Engineering, Information Systems, or related field and minimum 10 years prior relevant experience, or
• An Advanced Degree in a related field and minimum 8 years of experience.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Strong understanding of digital technologies, platforms, and tools
• Proven ability to drive enterprise-scale data quality improvements.
• Ability to prioritize tasks and manage multiple projects simultaneously.
   

• Experience in aerospace engine aftermarket, MRO, or fleet product management. 
• Experience leading transformation initiatives
• Hands-on experience with ERP systems (e.g., SAP), CRM, and product master data models. 
• Experience working with data quality dashboards (Power BI, Tableau, or equivalent)
• Experience supporting audits, regulatory compliance, and customer data obligations. 
• Ability to prioritize tasks and manage multiple projects simultaneously.

• Shift Timings: 12.30 pm to 9.30 pm IST

This role requires flexibility to accommodate stakeholder interactions and support business needs.

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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