SAP Basis Administrator (Puerto Rico)

• Typically requires a University Degree or equivalent experience and a minimum of 5 years of prior relevant experience or an Advanced Degree in a related field and a minimum of 3 years of experience.

• Experience with administering SAP Basis environments, including system installation, upgrades, patching, and transport management.

• Experience working with SAP system architecture, including database administration fundamentals, application server configuration, and system landscape design.

• Experience troubleshooting and resolving complex, sometimes ambiguous technical issues that require drawing on prior experience and analysis across multiple systems or work areas.

• Experience coaching or reviewing the work of peer technical professionals.

• Experience with enterprise SAP systems, with the ability to identify and implement moderate improvements to processes, configurations, or performance within the SAP environment.

• Demonstrated ability to work autonomously with limited oversight, exercising sound technical judgment on system changes and issue resolution.

• Experience with SAP S/4HANA Basis administration and migration projects.

• Familiarity with SAP Solution Manager, database administration (HANA, Oracle, or equivalent), and system monitoring tools.

• Experience working within a near-shore, offshore, or multi-site global delivery model, collaborating across on-shore and near-shore teams.

• Working knowledge of SAP security and authorization concepts, including coordination with GRC or identity governance teams.

• Experience supporting SAP systems within a large, complex, regulated enterprise environment.

• Familiarity with ITSM tools (ServiceNow, Jira) and change/incident management processes.

• Exposure to automation, scripting, or Infrastructure as Code practices applied to SAP system administration.

• Strong written and verbal communication skills, with the ability to influence peers and cross-functional stakeholders on Basis-related policies, practices, and procedures.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

This position provides technical ownership of the SAP Basis landscape supporting RTX's enterprise application environment. The SAP Basis Administrator is responsible for the day-to-day stability, performance, and security of SAP systems, working autonomously to maintain a resilient technical foundation that enables the business to operate without interruption. This role sits within the Application Technical Services (ATS) organization and partners closely with platform services, application security, and enterprise integration teams to ensure SAP systems are reliable, secure, and positioned to scale with RTX's evolving technology needs.

• →Administer, monitor, and maintain SAP Basis environments (ECC, S/4HANA, and associated SAP NetWeaver systems), ensuring consistent system availability and performance across production and non-production landscapes.

• →Perform SAP system installations, upgrades, patching, and technical migrations, coordinating change windows to minimize business disruption.

• →Manage transport administration across the SAP landscape, ensuring changes move through development, quality, and production environments in a controlled and auditable manner.

• →Own system performance tuning and capacity planning, proactively identifying and resolving bottlenecks before they impact end users.

• →Administer SAP client environments, including client copies, client refreshes, and system landscape configuration.

• →Execute and validate backup and disaster recovery procedures, ensuring RTX's SAP environment meets business continuity and resiliency requirements.

• →Monitor system health using SAP Solution Manager and related tooling, responding to alerts and resolving incidents within established SLAs.

• →Partner with cross-functional teams, application security, enterprise integration, and platform services, to support secure-by-design principles and DevSecOps practices within the SAP environment.

• →Document technical procedures, runbooks, and configuration standards to support operational consistency and knowledge continuity across the team.

• →Coach and review the work of lower-level Basis professionals, providing technical guidance on complex system issues.
• →This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

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