Senior Supervisor, Service Contract & Warranty (Day shift)

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

• →To lead, manage, motivate and retain a team of Regional Customer Account Management team members.
• →Serve as customer’s next escalation point of contact for the assigned region.
• →Involve in establishing team annual goals and metrics to support the Global customer account management group Key Goals and Objectives.
• →Drive key day to day operational standard processes and metrics.
• →Implement standard work, monitor process escapes and determine root causes to identify corrective actions.
• →Track and measure performance results for the assigned team.
• →Hiring process responsibility and involvement in on-boarding and training support for new hires for the assigned regional account.
• →Conduct daily team huddle and team meetings
• →Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• →Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

• Bachelor’s degree and 2-3 years of relevant experience OR
• Advance degree and 2 years of relevant experience
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self-driven and motivated
• Strong work ethic
• Experience in successfully leading others
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) 

• SAP experience
• Customer service experience is a plus, with the ability to effectively handle inquiries, strong positive customer relationships
• Knowledge of production planning, quality systems, and safety standards is a plus
• Experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
• Experience working in global teams and customers
• CORE Professional certified
• Experience in driving / implementing Continuous Improvement initiatives
• Experience with adhering to Global Trade requirements

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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