KYC Service Delivery Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who you’ll be working with:

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You will be responsible for the following:

• Monitors performance in KYC operations to achieve the targets and ensure data quality.
• Oversee team performance in relation with information clean-up, KYC data requests from partners and stakeholders
• Oversee Aftersales operations, ensure KPI's are met
• Process adheres to BSP policies and compliance to set procedures.
• Drives continues improvements in both internal and external stakeholders.

We’re looking for:

• A graduate degree is required.
• 2 – 5 years of experience in operations management.
• Monitors operations excellence and resiliency to manage multiple initiatives.
• Can work in fast-paced, high pressure entrepreneurial environment.
• Team player with excellent interpersonal and communication skills.
• Good command of English is essential. KYC QA experience is a plus