Community Liaison Officer

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery

GOAL is seeking a proactive and relationship-driven Community Liaison Officer to support the delivery and growth of GOAL’s flagship community fundraising initiatives, including GOAL Mile, Jersey Day, and school-based engagement campaigns. This role will play a key part in stewarding community organisers, strengthening relationships with schools and local stakeholders, and ensuring a high-quality supporter experience. The successful candidate will combine strong relationship management skills with digital competence and operational efficiency.

Working as part of the Corporate, Community and Events Fundraising team, the Community Liaison Officer will contribute to income growth, supporter retention, and the continued expansion of GOAL’s community fundraising portfolio.

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

• Act as main contact for GOAL’s community and school fundraisers (200+ volunteers).
• Build and maintain relationships to drive engagement, retention, and income.
• Provide proactive supporter stewardship and ensure strong connection to GOAL’s impact.
• Identify opportunities to grow participation and strengthen partnerships.
• Develop fundraising toolkits and resources.
• Recruit and nurture new organisers and strengthen regional engagement.

• Support planning and operational delivery of campaigns.
• Liaise with schools and community groups regarding participation.
• Recruitment of new community organisers and schools.
• Coordinate volunteers during key campaign periods.
• Monitor participation against targets.
• Ensure a strong supporter experience throughout.

• Manage supporter data in CRM (Microsoft 365).
• Build and deliver targeted email journeys.
• Support integration of fundraising platforms and digital tools.
• Maintain accurate records of communications, income, and interactions.

• Manage online fundraising platforms and monitor activity.
• Provide guidance to organisers.
• Promote Tap‑to‑Donate and cashless fundraising.
• Assist with income reconciliation and reporting with Finance.
• Ensure compliance with fundraising and data protection standards.

• Support logistics for community engagement activities.

• Experience working with schools, community groups, and fundraising campaigns/events.
• Volunteer management experience.
• Knowledge of the Irish fundraising landscape.
• Strong relationship management and communication skills.
• CRM experience (ideally Microsoft Dynamics).
• Familiarity with online fundraising platforms.
• Strong organisational and administrative abilities.

• Full clean driver’s licence and access to a vehicle (essential).
• Willingness to travel throughout Ireland and Northern Ireland.
• Flexibility to work evenings/weekends during peak periods.

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.