WSS - Analyst - Managed SSL

• →Deliver world-class technical support to Managed SSL customers via email
• →Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple hosting platforms
• →Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration, and browser trust warnings
• →Manage customer tickets in line with defined processes, service level agreements (SLAs), and quality standards
• →Monitor escalated cases and collaborate with internal teams to ensure timely resolution
• →Work with Engineering and Product teams to identify and drive process improvements
• →Share technical knowledge, best practices, and new discoveries with peers
• →Support continuous improvement initiatives across the Website Security organization
• →Develop expertise in website security technologies, firewalls, and related security services

• Experience installing and configuring SSL certificates in Linux and Windows hosting environments
• Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS troubleshooting techniques
• Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server configuration
• Experience working with popular CMS platforms such as WordPress, Joomla, Magento, or Drupal
• Solid understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, and the OSI model
• Knowledge of web application security concepts such as XSS, SQL Injection, security headers, and DDoS mitigation
• Experience using SSH, command-line tools, and remote administration tools for troubleshooting and configuration
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical customer issues
• Excellent written communication and customer service skills
• Ability to work independently while effectively collaborating within a global team environment

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.