Front Desk Service Motivator

Portland-Ormid

OtherFront Desk

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Quick Summary

Overview

Benefits: Opportunity for advancement Training & development Employee discounts Location: 15575 SW Sequoia Parkway, Suite 180, Portland, OR Employment Type: Part-time, hourly,

Technical Tools

OtherFront Desk

Benefits:

Opportunity for advancement
Training & development
Employee discounts

Location: 15575 SW Sequoia Parkway, Suite 180, Portland, OR

Employment Type: Part-time, hourly, with flexible scheduling

Position Overview
As a Service Motivator, you are the first person every member and guest meets, and you set the tone for their entire visit. Your role is to create memorable experiences and guide guests toward joining the gym, and both are expected every shift. We provide full training, and many of our managers began their careers in this role.

Our Values: Motivating, Authentic, and Passionate in every interaction.

Key Responsibilities

Member Experience and Growth

Greet every member by first name and every guest with a smile
Maintain front desk security by making sure every member and guest is checked in
Make every member and guest experience memorable
Answer phone calls and questions about the club and services
Lead tours and help guests choose the membership that best fits their goals
Enroll new members and introduce personal training and other club services
Follow up with guests after their visits

Club Operations

Conduct regular walk-throughs to keep the club clean, organized, and equipment ready.
Complete shift procedures and handoffs
Process retail and membership transactions
Assist members with account and billing questions, escalating issues to management as needed
Log maintenance needs and report safety concerns or incidents to management
Support additional duties as needed

Qualifications

Friendly, positive, and genuinely motivated to help people
Comfortable talking with anyone, in person and by phone
Able to manage multiple tasks and stay composed during busy periods
Comfortable using computers and basic software
Dependable and punctual
Available to work weekends and holidays
High school diploma or equivalent, or currently enrolled

Compensation and Benefits

$16.80 - $18.00 per hour, based on experience
Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges
Paid sick leave
Flexible schedules that accommodate school or other commitments
Opportunities to progress into management

Work Environment
You'll be on your feet for the entire shift and must be comfortable with that. This role also requires moving throughout the club and lifting up to 25 lbs. The gym is an active, high-energy environment with music and equipment noise..