Director of Business Solutions (Construction)

United States·Phoenixexecutive

OtherDirector

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Quick Summary

Overview

Grow With Us at Gothic Landscape At Gothic Landscape, we are about delivering extraordinary customer service and building authentic relationships—not only with our clients but with our teams.

Technical Tools

OtherDirector

Responsibilities

~1 min read

How they operate and how they make $
What the customers are buying
How the business model needs to work to deliver it

Spend substantial time engaging with field teams in person; observe operations directly while crews are working.
Use observation and questioning to understand what is working, what is not, and why.
Test assumptions, solutions, and changes directly with employees performing the work.

Process Discovery, Mapping & Optimization
Conduct detailed process discovery sessions across field and back-office teams to document workflows in and between
- material take-off
- estimating
- billing
- job costing
- scheduling
- procurement
- safety
- work orders
- project execution.

Harmonize differing branch workflows into unified, scalable best practices.
Propose and champion process improvements that enhance productivity, reduce risk, and support scalable growth across the Construction Business.

Collaborate with IT and vendor teams to evaluate, configure, and implement construction technology solutions.
Translate operational needs into clear business and system requirements.

Ensure data flows, dependencies, and integrations support efficient construction operations.
Assist in configuration, testing, and system validation.
Data Management & Reporting
Partner with IT to monitor system performance and ensure compatibility with hardware, network, and security standards.
Recommend ongoing improvements based on observed system behavior, user feedback, and operational demands.

Support vendor evaluation and selection for new tools and platforms.
Lead or support UAT, pilot programs, and go-live activities.
Develop training materials and deliver both in-person and virtual training.
Monitor post-implementation adoption and use feedback to drive iterative improvements.

Join at the hip with BU leadership
Serve as a liaison between project managers, superintendents, estimators, safety professionals, accounting teams, and IT.
Facilitate cross-functional workshops and maintain a structured feedback loop.
Support the rollout and reinforcement of performance metrics tied to process improvements and technology adoption.

Support development of dashboards and reporting tools that enhance decision-making.
Validate system outputs and troubleshooting issues tied to workflow or data dependencies.

Requirements

~1 min read

Construction Experience
- Minimum 7+ years in the construction industry, preferably with direct field experience.
- Broad exposure to construction back-office functions such as estimating, billing, procurement, job costing, scheduling, and safety.
- Strong ability to analyze complex construction workflows and identify process improvement opportunities across multiple regions and teams
- Ability to interpret construction KPIs, operational reports, variances, and trends.
Workflow Improvement Experience
- Proven experience documenting and optimizing workflows.
- Experience in process mapping tools (Visio, Lucidchart, etc.).
- Ability to understand database concepts and data flow across systems.
Implementation Expertise
- Experience supporting or leading technology implementation projects.
- Skilled in facilitating cross-functional workshops and managing stakeholder expectations.
Technology Knowledge and Curiosity
- Understanding of ERP systems, construction management platforms, and key back-office functions.
- Hands-on experience with construction technology platforms (e.g., Sage 300 CRM/CMS, Procore, Viewpoint, CMiC, HeavyJob, B2W, etc.).
Education
- Bachelor’s degree in construction management, Engineering, Accounting, Information Systems, or related field.
- Bona Fide Street Smarts-high EQ