Number Processing Manager

Guatemala·Guatemala Citymid

OtherManager

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Where you’ll work: Guatemala City, GU, GT Customer Care & Success at GoTo At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative,

Technical Tools

OtherManager

Guatemala City, GU, GT

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.

Your Day to Day

As a Number Processing Manager, you would be working on:

• Number Processing & Account Management: Process all types of phone number porting requests, purchase and cancellation requests, account updates, and account cancellations using Salesforce, Fusion, carrier portals, and internal systems.

• PBX & Feature Configuration: Create, update, and manage phone number features such as Caller ID (CID), 411, E911, company name changes, and PBX moves for new and existing customer accounts.

• Cross-Functional Support: Collaborate daily with internal departments, external carriers, and customers to resolve requests, answer questions, and support ongoing projects through Slack, email, Salesforce, and other communication channels.

• Ticket & SLA Management: Manage assigned tickets and customer requests while meeting established SLAs, including timely case wrap-up, customer responses, and chat response expectations.

• Operational Support & Problem Solving: Research customer issues, troubleshoot service requests, and support both internal and external customers across GoTo Connect and Grasshopper.

Nice to Have

~1 min read

•Excellent performance in the past three months

•No active action or development plan

•At least 1 year tenure in the current role

What We Offer

~2 min read

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

✓Comprehensive health benefits

✓Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

✓Tuition reimbursement and access to instructor-led and on-demand learning and development programs

✓The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

✓Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching