Office Generalist III

Role Summary

To assist with frontline and clerical duties to ensure professional customer service is provided to the Department and to the public at all times.

Role Responsibilities 

1. Answer, screen and transfer calls appropriately, record messages and distribute them to officers to ensure a timely and adequate flow of information.
2. Perform clerical and data entry functions.
3. Update and maintain information on computer systems, databases and spreadsheets and in archives.
4. Assist in processing paperwork, gathering information and verifying data.
5. Greet and assist visitors and clients in a friendly and professional manner to facilitate effective communication and customer service.
6. Ensure that all correspondence is collected, delivered and recorded appropriately to facilitate effective information flow.
7. Assist with the filing of correspondence to keep filing up to date so that complete records are available for reference.
8. Assist with the preparation of meetings and presentation materials.
9. Assist with maintenance of minor office equipment to ensure a well-functioning work environment.
10. Provide clerical support by completing all photocopying, scanning, binding and typing in a timely manner to facilitate the effectiveness and efficiency of the Department.
11. Assist with records management, organisation and retrieval of documents.
12. Receive payments by cash or cheque and issue receipts to customers.
13. Complete a minimum of 60 Essential Learning Hours annually to enhance professional knowledge and skills.
14. Perform any other related duties as required by Supervisor or any other senior officer in order to contribute to the effectiveness and efficiency of the Department.

Minimum Qualifications & Experience 

• High School Diploma or equivalent
• Three (3) years working experience in a related area

Knowledge & Skills 

• Sound knowledge of Government structure, policies and procedures
• Sound knowledge of the use of standard office equipment
• Working knowledge of relevant computer software applications
• Sound knowledge of general office procedures
• Good time management skills and organisational skills
• Good oral and written communication skills
• Good interpersonal skills and the ability to work as a team player