Lease Operations Associate

Key Responsibilities Driver & Customer Support Serve as the first point of contact for driver inquiries and technical issues, providing knowledgeable and timely assistance. Help drivers troubleshoot and resolve issues related to their accounts with our partners (e.g., Uber), vehicle performance, or payments. Manage and resolve inbound support tickets, calls, and WhatsApp messages, ensuring high customer satisfaction and efficient resolution rates. Partner Liaison Act as the key intermediary between drivers and our partners (Uber, vehicle providers), escalating and tracking issues to ensure timely resolution. Coordinate with partners to facilitate and track the resolution of complex issues that are beyond the scope of a standard support ticket. Onboarding & Payment Support Provide support to drivers after onboarding, helping them navigate our systems and understand their initial lease agreement. Assist drivers in understanding their reconciled payments and addressing any payment-related inquiries or discrepancies. Continuous Improvement & Knowledge Management Contribute to a centralized knowledge base by drafting and updating FAQs based on common driver inquiries. Stay updated on all functional areas, policies, and processes related to drivers, including onboarding, payments, and performance metrics, to provide accurate and timely responses. Communication & Information Dissemination Serve as the key channel for organizational communications, relaying updates, policy changes, or promotional offers to drivers through clear, concise messaging. Dynamically update and customize message templates to ensure relevance, consistency, and personalization across all customer touchpoints. Requirements Skills & Abilities: A Bachelor's Degree or Diploma in Business Administration, Finance, Law, or a related field is preferred. Experience in operations, customer support, or contract/lease management is highly desirable. Strong organizational skills and exceptional attention to detail & ability to manage financial and lease records accurately. Experience with data entry, document management, or administrative tasks is highly preferred. Familiarity with contract management principles is an advantage. High level of proficiency with Microsoft Office or Google Workspace, especially for spreadsheets and document management. Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal teams. Ability to work both independently and collaboratively within a team. Benefits Fast-growing e-mobility startup environment focused on sustainability and clean mobility. Hands-on experience with lease agreements and financial processes. Career growth and learning opportunities in operations, leasing, and contract management. Exposure to the e-mobility and asset-financing ecosystem. Collaborative, innovative team culture with monthly birthday celebrations and regular team events. Ongoing training and professional development. A comprehensive medical cover to support your health and wellbeing.