Customer Support Lead

Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.

 

Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our brand new Seattle office!

 

We’re adding a Customer Support Lead to our team to help us build and scale our core product lines. You'll work closely with product, engineering and business leaders to create a magical experience for our customers. With access to over one million customers and a clear objective to provide an amazing experience, you'll have a significant impact on Grid's progress as a product and business.

 

Projects and objectives will include resolution of customer problems and/or inquiries, product error or bug mitigation, discovering and implementing new technologies, and scaling the team.

 

We're focused on serving our users and building a robust product above all else. To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.