Entry Level MSP Technician (Help Desk)

Entry-Level MSP Technician

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you! 

Key Responsibilities: 

• Provide first-level technical support to clients, addressing their needs efficiently and professionally 
• Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices 
• Document all work performed in our ticketing system, maintaining clear and accurate records 
• Collaborate with team members to resolve technical issues and escalate complex problems to higher-level technicians as needed 
• Participate in ongoing training and development to improve your technical skills and stay current with industry trends 
• Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service 
• Support the deployment and configuration of hardware and software, following standard procedures and guidelines 
• Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment 
• Help clients understand and utilize technology to improve their operations and achieve their goals 

Requirements: 

• Associate's degree in Computer Science, Information Technology, or a relevant field
• Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications 
• Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems 
• Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure 
• Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service 
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms 
• A genuine passion for technology and a commitment to continuous learning and personal growth 
• Highly organized and the ability to manage multiple tasks and priorities 

What we'll bring to the table: 

• Work-life balance, with flexible work arrangements and remote work options 
• Vibrant company culture and a fun, inclusive work environment – our values are at the core of everything we do 
• Opportunities for professional growth, training, and development, allowing you to reach your full potential 
• Employee health is one of our top priorities! We offer comprehensive health benefits – medical, dental, and vision 
• Generous time off, including 10 vacation days, 10 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave 
• 401(k) with a competitive company match, helping you secure your financial future 
• Business casual dress code and a modern, collaborative office space 

• Regular team-building events, social activities, and opportunities to give back to the community

Salary Range: $40,000 - $57,850