Patient Services Specialist Radiation Oncology

EDUCATION: 1. High school graduate or equivalent required EXPERIENCE: A minimum of 1 year experience in a busy medical office required; computer proficiency required including advanced knowledge of Microsoft Office Suite products, internet browsing and medical practice management. Knowledge of insurance company procedures and policies; government, legal and regulatory provisions related to collection activities; CPT, ICD-10, HCPCS coding; anatomy and medical terminology; and basic mathematics. PHYSICAL DEMANDS/WORKING CONDITIONS: Ability to function under pressure of time demands. Position requires eye-hand and gross body coordination skills; extensive walking. Position requires the ability to concentrate on details in spite of interruptions and attend to tasks for more than 30 minutes at a time. Individuals must be able to understand and relate theories behind several related concepts and remember multiple tasks given over long periods of time.

Accurately schedules new patients and follow-up appointments

Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly

Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process

Schedule procedures/tests for patients with Central Scheduling at Hospital and other facilities as ordered by the doctor and obtain insurance authorizations as necessary

Assists with the patient fie maintenance; ensures and protects patient confidentiality

Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.

Arrange transportation with case management for inpatient transfers.

Coordinates physicians schedules and assist physicians with communicating any changes to ensure coverage and workflow is accurate

Responsible for coordinating and assisting the physicians administrative tasks/duties

Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary

Inventories and orders office supplies as necessary.

Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.

Ensures the Departmental Downtime procedure clerical tasks are complete each day

Secures the Department at the end of each work day

Other duties as assigned by department director.

Performs Minor Clinical Functions to assist the Clinical Team

Promptly sets up exam room and prepares patient for physician.

Ensures patients test results and reports are provided to the nurse or physician in a timely manner.

Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.

Assist with the transfer of patients onto the CT simulator/Linac tables when requested

Restock Dressing rooms with gowns and robes

II. Organizational Obligations

Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.

Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.

Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.

Demonstrates responsibility & accountability for job performance and personal conduct while on duty.

Maintains & respects patient and employee dignity and confidentiality following customer service standards. Is courteous to patients, visitors, and employees. Uses appropriate language for the work setting.

Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code. Is clean and well groomed at all times.

Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.

Responds to requests in a friendly, co-operative manner. Establishes cooperative working relationships with hospital staff.

Performs all functions in accordance with institutional & departmental policies & procedures. Observes all hospital policies and regulations governing conduct while at work.