AFTER SALES AND SERVICE SUPERVISOR

Background & Purpose of the Job:

The After Sales & Service Supervisor or CSS Operations Supervisor is to assist the operations manager with all CSS operations relating to product returns processing, planning & supply, product salvage, and quality feedback.  The main objectives of this position are:

• Effectively managing all floor operations, planning, and supply

• Maintaining a minimum 100% efficiency

• Achieving maximum product salvage from returns and recycling of scrap

• Accurate testing of returns and recording of fault codes

• Controlling WIP inventory and general inventory accuracy

• Identifying product quality issues for improvement

• Generating reports as needed

Who You Are & What You’ll Do:

• Plan and efficiently execute daily work activities

• Help manage and control SLOB inventory

• Assure the quality and accuracy of all work activities

• Maintain inventory accuracy and an appropriate level of WIP inventory

• Managing and training employees

• Promote and implement continuous improvement

• Assure that all paperwork is correctly filled out and submitted to the office for data entry

• Enforcing discipline and safety on the floor

• Achieving good employee relations

• Identifying product quality issues 

• Develop and promote continual improvement by maintaining compliance with quality, safety, and environmental certifications.

• Communication activities and regular data to the CSS Operations Manager

• Supervise activities in the absence of the manager

What You’ll Need to Succeed:

Work Experience

• Previous Supervisory experience in a manufacturing setting. Previous planning and or MRP experience. MS Office/PC proficiency

Education:

• Post High School Degree in a related area (or proven job experience)

Personal characteristics:

• Responsible; People oriented; Team player; Leader; Organized; Dependable; Decisive; Motivated; Proactive; Problem solving skills; Technical aptitude

Additional / Optional Skills:

• Bilingual Spanish a plus. Warehouse Management System experience. Certified forklift driver.

You will receive a competitive salary that recognizes your expertise and contribution to the team. In addition, we offer a comprehensive benefits package that includes:

•    Medical, dental, and vision insurance
•    401(k) retirement plan with company match
•    Paid time off and holidays
•    Flexible work arrangements
•    Continuing education opportunities
•    Employee discounts on company products/services
•    Wellness incentives 
•    Casual dress code
•    Positive work culture that values work-life balance

Salary Range: $60,000 to $65,000 commensurate with experience.

In addition to a competitive salary and benefits package, we offer a fun and collaborative work environment where your ideas will be heard and your contributions will be valued. Don't miss this opportunity to join a dynamic team and take your career to the next level. Apply now!
 

#LI-Hybrid
#LI-BA1

•  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRUSA@groupeseb.com
• Groupe SEB invites any applicant and/or employee to review the Company’s written Affirmative Action Plan.  This plan is available for inspection upon request by contacting HRUSA@groupeseb.com