IT SUPPORT TECHNICIAN

A Place Where People Matter. 

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. Join us in delivering exceptional coffee experiences worldwide.

Primary Purpose:

We are dedicated to developing and supporting technologies that enable the business units to deliver cost-effective, secure, and quality services to the company and customers in a fiscally responsible and proactive manner.

What You’ll Do:

• Administration of all SEB Professional IT infrastructures including email traffic, remote access and security, WAN & LAN, Telephony System and Cell Phones.

• Initiate and see through to completion the necessary IT infrastructure projects.

• Submit IT purchasing and expenses for approval.

• Provide feedback for continuous improvement of IT infrastructure.

• Execute IT methods to efficiently meet objectives.

• Provide support and troubleshooting for all IT-related issues.

• Ensure that all company assets are maintained responsibly.

• Work with other IT Team Members to implement internal systems.

• Document all technical work and enhance existing documentation.

What You'll Need:

• Minimum of 7 Years of help desk support and 3 Years of IT Systems Administration.

• Highly organized, Excellent Communication skills, Team player, and close attention to detail, with excellent multitasking skills.

• Customer-focused with Excellent Customer Service Skills.

• Foundation knowledge of Office 365 plans, service descriptions, and features.
• Administration and troubleshooting in the following areas:

  • Office 365 architecture

     

  • Server and Workstation Administration

  • Active Directory

  • Group Policies

  • Patching with WSUS

  • SCCM

  • Software Deploy/Inventory

  • Hardware and Inventory Management

  • Server and Application Alerting System

  • Helpdesk Ticketing System

  • Knowledge of ITIL Best Practices (Preferred)

  • PowerShell (Preferred)

• Type of employment: Full-time –Exempt
• Location: Montebello
• Workplace type: On-site 

Pay and Benefits:

You will receive a competitive salary that recognizes your expertise and contribution to the team. In addition, we offer a comprehensive benefits package that includes:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution

• 401(k) Retirement Plan with company match to help you plan

• Company‑Paid Life Insurance for added peace of mind

• 12 Paid Holidays to recharge and spend time with what matters most

• Additional Voluntary Benefits and Employee Discount Programs

• A Positive, Inclusive Work Culture that genuinely values work‑life balance

We offer a Total Rewards package that includes market-aligned pay and incentives as well as a diverse benefit offering to support our employees’ physical, emotional, and financial well-being.

In addition, we offer a fun and collaborative work environment where your ideas will be heard, and your contributions will be valued. Don't miss this opportunity to join a dynamic team and take your career to the next level. Apply now!
 

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•  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRUSA@groupeseb.com
• Groupe SEB invites any applicant and/or employee to review the Company’s written Affirmative Action Plan.  This plan is available for inspection upon request by contacting HRUSA@groupeseb.com