Manager, Credentialing and Enrollment Special Projects

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

We’re looking for a Manager of Credentialing and Enrollment Special Projects who is excited to lead a dedicated team in a fast-growing environment. In this role, you’ll lead a team of Operations Associates in developing and implementing innovative workflows and automations that dictate our credentialing and enrollment processes. You’ll be responsible for partnering closely with the credentialing and enrollment managers, and cross-functional teams to drive process improvements.

• Lead, coach, and develop a team of Ops Associates on the Credentialing and Enrollment Operations team
• Oversee the design and implementation of payor builds or process improvements while protecting quality, compliance, and operational performance 
• Manage the roadmap for ongoing improvements to operational workflows
• Work closely with the Manager of Credentialing Operations and the Manager of Enrollment Operations to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale
• Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count and payor network

• 3+ years of experience leading strategic projects in healthcare (HealthTech / startup experience is a plus) 
• Experience managing a team
• Are hyper focused on creating the most efficient processes and driving operational improvements with your team
• Can solve problems by leveraging data analysis to identify the biggest opportunities, come up with hypotheses, and think about how to test out potential solutions
• Have a strong track record of juggling multiple initiatives and clear ability to prioritize the highest leverage initiatives
• Are highly organized and able to keep projects and priorities on track. PMP certification is a plus
• Are comfortable with Excel / Sheets and have at least a basic understanding of SQL
• Are experienced with no-code solutions such as Zapier, Workato, HubSpot, and/or API integrations

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.