Senior Retail Operations Specialist

We're hiring a Senior Retail Operations Specialist to run the daily engine behind Grüns retail fulfillment. You'll ensure every order ships accurately, on time, and in full - protecting revenue, keeping retail partners happy, and catching problems before they become costly. This role connects internal ops, 3PLs, and retail accounts, and owns the proactive inventory and OTIF work that keeps our retail business scaling cleanly. This role reports to our Director of Retail Operations.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL. 

• Own day-to-day retail order fulfillment, monitoring and resolving "where's my product" issues before they turn into late or incomplete shipments.
• Proactively manage base inventory to get ahead of shortages - flagging risk before orders are shorted, not after.
• Process new orders accurately and on schedule to keep product flowing without disruption.
• Run proactive inventory reviews for promotions and new item launches to ensure plans execute cleanly.
• Track OTIF performance, chargebacks, and late trucks, and drive the process improvements that move those numbers.
• Manage 3PL and logistics partner relationships, resolving escalations and holding partners to SLA.
• Build and document SOPs across retail ops - receiving, lot/expiry management, promotions, and returns - so the function scales with the business.
• Identify tools (including AI) and workflow changes that make the role and the broader retail ops function more efficient.

• Has 3+ years of experience in retail operations, order fulfillment, or replenishment in a CPG environment, with a genuinely analytical approach to the work.
• Has direct experience with Walmart and Club channel (Sam's Club, Costco), and ideally distributors like UNFI or KeHE.
• Understands EDI order management, lot codes, and expiration handling in a retail fulfillment context.
• Is fluent in Excel or Google Sheets - pivot tables, VLOOKUPs, basic modeling - and comfortable with ERP/WMS systems (Fulfil.io a strong plus).
• Communicates clearly and confidently with both internal teams and external retail/logistics partners.
• Is comfortable using AI tools like Claude to move faster and think more clearly, not just check a box.
• Has a track record of finding and fixing inefficiency, not just maintaining what exists.

• Proactive - flags problems before they become fires, not after.
• Organized under pressure - manages competing priorities without dropping the important ones.
• Independent - doesn't need to be managed to stay ahead of the work.
• Data-driven - makes the call based on facts, not assumptions.
• Curious and iterative - always looking for a cleaner, faster way to do it.

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.