Customer Support Associate (f/m/d)

We are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin.
This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech.

This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.

What You’ll Be Doing
From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:

This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.

• A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience

• Native-level German (C2) and strong English skills (min. C1)

• Dutch language skills are a strong plus

• A strong interest in FinTech, financial processes, or operational excellence

• A proactive, hands-on mindset and willingness to take ownership

• Resilient and comfortable in a fast-paced environment
  

In addition, here are the skills and attributes we are looking for:

• Deep understanding of the Moss company and product

• Fast learning curve across markets and products

• Clear career path (Junior → Mid → Senior Specialist)

• Internal mobility across CSM, Operations, Commercial or Compliance

• Early responsibility and real impact from the start

Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.

Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.

We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect:

• Top-of-market compensation package, including equity. 

• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.

• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.