Contact Center Operations Team Lead

• →Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
• →Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
• →Managing employees, ensuring work is handled efficiently and effectively
• →Provides performance feedback and coaching on a regular basis to each team member
• →Ensures employees have appropriate training and other resources to perform their jobs
• →Create and maintain a high-quality work environment
• →Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
• →Works as a member/leader of special or ongoing projects that are important to area/process improvement
• →Uses appropriate judgment in upward communication regarding department or employee concerns

• At least 2 years of related experience
• High School Diploma or GED required; Associate degree preferred but not required
• Competent in the use of Microsoft programs and the Internet

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. 

Join us in our mission: "To help people live a life of their choosing regardless of age or ability."