Customer Service Support Specialist (11am to 8pm)

United States·Sturgismid

OtherSupport Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow,

Technical Tools

OtherSupport Specialist

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

What We Offer

~1 min read

As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

___________

Responsibilities

~1 min read

→Make and receive phone calls to support external and internal stakeholders
→Enter information into databases, such as a call log, for effective record keeping
→Prepare and send documents via DocuSign or email
→Ensure the proper naming and saving of documents in the document management system
→Assist customers in returning documents
→Manage DocuSign accounts and support issues from the operations staff and customers
→Ensure all compliance standards are met for audit purposes
→Timesheet reviewing and time tracking
→Accurately and efficiently complete payroll checklists for assigned agencies
→Work with your team leader to identify strategies for reducing errors
→Collaborate with your team to resolve rejected timesheet issues

High School Diploma or GED required
Associate degree preferred

Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.