Vice President of Operations

• →Provide executive‑level oversight of multi‑state operations, ensuring high‑quality, consistent service delivery.
• →Develop, standardize, and implement scalable operational frameworks, workflows, and best practices.
• →Monitor regional performance and lead corrective actions and continuous improvement initiatives.
• →Serve as a senior escalation point for complex or high‑risk operational issues.

• Execute enterprise‑level strategic initiatives aligned with organizational objectives.
• Partner with executive leadership on national growth strategies, new market expansion, and program launches.
• Establish, monitor, and analyze KPIs and performance dashboards to drive results.

• Lead, coach, and develop regional Directors of Operations and senior operational leaders.
• Build strong leadership pipelines, encourage accountability, and promote a culture of continuous learning.
• Support talent retention, succession planning, and organizational design efforts.

• Ensure compliance with federal, state, and program‑specific regulations.
• Partner with Compliance and Quality teams to mitigate risk and maintain audit readiness.
• Represent GT Independence with state agencies, partners, and key stakeholders.
• Promote a participant‑centered, quality‑driven operational culture.

• Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or a related field (required).
• Master’s degree preferred or equivalent senior‑level operational leadership experience.
• 8+ years of progressive operations leadership experience, including senior or executive roles.
• Proven success leading multi‑state or national operations in regulated environments.
• Strong background in home care, home health, personal care, fiscal intermediary services, or similar industries.
• Excellent analytical, communication, and leadership skills.

This is a remote, national role with travel required based on business needs, including visits to state operations, partners, and key meetings.