Debt Collection Specialist

Job Summary: We are looking for an experienced and driven Debt Collection Specialist to manage and recover delinquent accounts while maintaining strong client relationships. The ideal candidate has deep knowledge of Oman’s regulatory framework, outstanding negotiation skills, and a proven history of working within financial institutions such as banks or insurance companies. Key Responsibilities: Manage a portfolio of overdue accounts with a strategic and assertive approach to maximize recovery. Initiate contact with customers via telephone, email, and field visits to discuss payment plans and resolve outstanding balances. Evaluate debtor’s financial situation, propose viable repayment solutions, and secure commitments. Negotiate settlements and payment arrangements in line with company policies and risk parameters. Monitor agreed payment plans, follow up on defaults, and take further actions as necessary. Coordinate with legal teams on accounts that require escalated recovery processes or litigation. Update records accurately in the debt management system and prepare regular performance reports. Maintain compliance with Omani debt collection laws, the Central Bank of Oman guidelines, and internal procedures Requirements Skills: 2 - 5 years of experience in debt collection or credit control. Proven track record in financial services, banking, or insurance industries. Deep understanding of local regulations regarding financial recovery and customer rights. Excellent interpersonal, communication, and negotiation skills. Ability to handle difficult conversations professionally and tactfully. Strong documentation and reporting abilities. Familiarity with debt management platforms and CRM tools. Fluent in Arabic and English (written and spoken). Education: Diploma in Finance, Business Administration, Accounting, or a related field. Additional certification in Credit Management, Risk Control, or Financial Recovery is a plus. Key Competencies: High emotional intelligence and patience under pressure. Strong problem-solving and analytical skills. Integrity, discretion, and professionalism. Time management and organizational skills.