Customer Success Manager, Qsight

Guidepoint’s Qsight group is a high-growth division of Guidepoint focused on building market-leading data intelligence solutions for the healthcare industry. Operating like a start-up within a larger company, Qsight works with proprietary data to generate actionable insights for the world’s leading institutional investors, medical device, and medical aesthetics companies.

Guidepoint is seeking a Client Success Manager to own and proactively manage a portfolio of investor and corporate clients within our Medical Device segment. This role is ideal for someone with a strong Customer Success or Account Management foundation who thrives in environments where not everything is fully built yet—and sees that as an opportunity to make a meaningful impact.

This is a remote role (U.S.-based) with ET working hours. 

• →Own a portfolio of highly transactional, institutional investor and corporate clients, serving as their primary point of contact and trusted partner
• →Contribute to broader Qsight business initiatives as needed, including supporting adjacent segments such as Medical Aesthetics and performing light data analysis to help inform client strategy
• →Develop a deep understanding of how investor and corporate clients use Qsight’s Market Model and Alpha solutions, and proactively address business needs and challenges
• →Help define and build a more structured, scalable engagement model for Medical Device clients, identifying gaps, inefficiencies, and opportunities
• →Partner closely with Sales on renewals and expansion opportunities
• →Deliver onboarding, training, and ongoing enablement tailored to how investors actually consume data and insights
• →Act as the voice of the client internally, collaborating with Product to share feedback and influence roadmap decisions
• →Create and execute client success plans, including account strategies and Enterprise Business Reviews (EBRs)
• →Navigate ambiguity with confidence—testing ideas, iterating quickly, and helping shape what “great CS” looks like for this segment

• 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role
• Demonstrated aptitude for using AI tools (e.g., ChatGPT or similar) to improve workflow, with a curiosity to continuously learn and adopt new AI applications 
• Experience working with institutional investors, hedge funds, or highly analytical client bases
• Excellent communication and relationship-building skills with senior, sophisticated stakeholders
• Comfort operating in fast-moving, lightly structured environments where initiative is essential
• Highly proactive mindset with a natural inclination to spot gaps and propose solutions
• Experience in data, SaaS, market intelligence, or research-driven products
• Familiarity with healthcare, medical devices, or alternative data