Sr. Technical Business Analyst

Description

At Hackbarth Delivery Service, Inc., we go beyond delivering packages — we deliver progress. As a leading force in transportation and logistics, we’re revolutionizing the delivery landscape through advanced technology, strategic innovation, and a focus on sustainability. To support our continued growth, we’re seeking a talented and proactive Senior Technical Business Analyst to help drive our mission forward. 

This role requires regular, on-site attendance at our office located in Mobile, Al. To ensure reliable operational support and a manageable daily commute, candidates must currently reside within a reasonable commuting distance of the workplace.

• →Collaborate with business associates to identify end-user requirements and specifications for new application development and enhancements.
• →Work with an outsourced software development team on application development projects.
• →Analyze and test programs and products before formal launch.
• →Analyze data to identify trends, patterns, and insights that can inform decision-making.
• →Analyze complex problems, identify root causes, and develop effective solutions.
• →Work with business associates to help automate redundant tasks and improve overall company efficiency.
• →Work closely with other teams, including software developers, network engineers, and business stakeholders, to ensure systems meet business needs.
• →Effectively communicate technical concepts to both technical and non-technical audiences. 
• →Lead and manage projects, ensuring they are completed on time and within budget.
• →Compile and analyze user feedback to improve the overall utilization of the company’s technical tools.
• →Develop and maintain SSRS reports and robotic process automation flows
• →Develop and maintain various SQL scripts and objects that feed SSRS reports and robotic process automation flows.
• →Create documentation for and troubleshoot various data integrations with shippers.
• →Troubleshoot and maintain the company’s transportation management system.
• →Ensure systems are compliant with relevant regulations and that security measures are in place. 
• →Participate in after-hours / weekend on-call rotation.
• →Limited travel is required after initial training and learning the business (10% or less).

• →In office is preferred.

• Translating business requirements into technical specifications.
• Developing and implementing solutions to improve system performance.
• Troubleshooting complex system issues.
• Ensuring data integrity and security.
• Conducting business analysis and recommending technology solutions.
• Developing and maintaining complex databases.
• Implementing AI-driven automation to enhance IT operations. 

• The desire to work in a fast-paced environment.
• Must be self-managed and able to be an effective team member without having to be micromanaged.
• Outstanding collaboration and communication skills are essential.
• Must provide thorough and accurate work on all assigned tasks.
• At least 5+ years of experience developing and implementing reporting and process automation solutions.

• 5+ years of SQL experience (T-SQL preferred).

• 3+ years of Microsoft Power Platform

• Experience and understanding of data visualization and related concepts.

• Zendesk, Jira, or similar support ticket and project management applications.

• Experience in the Final Mile / Logistics industry.

• Experience with Xcelerator or similar TMS / Dispatch software
• 3+ years coding in C#, Python, or Java