Community Manager

Traverse CityFull-Timemid

MarketingCommunity Manager

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Quick Summary

Key Responsibilities

Cultivate employee satisfaction and hold your team accountable to meet or exceed goals for NOI, occupancy, collections, and home sales.

Technical Tools

MarketingCommunity Manager

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Opportunity

Be the on-site CEO of your own community. As a Community Manager, you are the ultimate leader responsible for the financial success, operational excellence, and vibrant culture of your community. If you are a strategic leader who thrives on managing P&L, inspiring a team, and creating an exceptional living experience, this is your opportunity to run a business and make a lasting impact.

Your Role: The On-Site CEO

You are the captain of the ship. From managing the budget to motivating your team and ensuring resident satisfaction, you own the entire operation. You are the strategic thinker who balances financial goals with the human element, ensuring your community is not only profitable but also a place where employees are proud to work and residents are proud to live.

What You'll Accomplish

Inspire Your Team: Cultivate employee satisfaction and hold your team accountable to meet or exceed goals for NOI, occupancy, collections, and home sales.

Lead by Example: Consistently execute Havenpark’s standard operating procedures and demonstrate our core values in every interaction.

Ensure Compliance: Guarantee the community operates in full compliance with federal, state laws, and Fair Housing Standards.

Build a Thriving Community: Cultivate resident satisfaction by addressing issues with urgency and care, creating a loyal resident base that renews year over year.

Execute a Flawless Experience: Manage resident ledgers, ensure all work orders are completed within 48 hours, and execute successful touchpoints throughout the resident journey.

Drive Revenue: Lead all community marketing efforts to attract new residents and maintain a healthy sales pipeline.

Own the Numbers: Hold your sales team accountable for pipeline conversion, maintain occupancy goals for rentals, and oversee the successful sale of on-site homes.

Manage the Bottom Line: Track and maintain a positive Net Operating Income for your community through expert budget oversight and expense management.

Control Costs: Scrutinize vendor and supplier spending to ensure maximum financial performance.

Ensure Financial Integrity: Oversee all rent billing, collection, and legal action in compliance with State and Fair Housing Standards.

Protect Our Investment: Ensure the community is a safe and beautiful place to live by maintaining homesites, common areas, and amenities to Havenpark's high standards.

You are a Business Leader: You think like an owner, constantly looking for ways to improve profitability and operational efficiency.

You are a Natural Motivator: You can inspire a team to achieve ambitious goals and hold them accountable with fairness and respect.

You are a Master Problem-Solver: You can de-escalate a tense resident situation or a complex operational challenge with calm, strategic thinking.

You are Financially Fluent: You are comfortable reading a P&L, managing a budget, and making data-driven decisions to improve performance.

A minimum of 3+ years of experience in multi-family property management is required. Manufactured home community experience is a major plus.

Strong organizational skills with exceptional attention to detail.

Excellent critical thinking, problem-solving, and decision-making abilities.

Outstanding written and verbal communication skills.

Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.

Annual or semi-annual travel may be required for this role.

Must be able to pass a criminal background check and have a valid driver's license with a good driving record.