IT Business Consultant

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

• Bachelor Degree and 3 years’ experience OR 7 years’ experience in business analysis, process improvement, strategic planning, research, project management, product administration, product operations or relevant health care industry experience
• Minimum of 5 years of experience in business testing, quality assurance, User Acceptance Testing (UAT), and business process validation.
• At least 3 years of experience supporting healthcare-related lines of business, preferably within Medicare, Medicare Advantage, Medicaid, or Health Insurance environments. Knowledge of strategic planning techniques and industry trends
• Excellent verbal and written communication and organization skills, including the ability to clearly communicate testing results, defects, and business impacts to a variety of stakeholders.
• Experience with changing assignments and priorities
• Experience interacting with personnel of multiple departments and at various levels in the organization
• Project management skills, including strong organization, prioritization and problem solving skills; strong oral, verbal and interpersonal communication skills; ability to accept direction and feedback
• Strong analytical and problem-solving skills with the ability to identify risks, evaluate impacts and recommend solutions

• Demonstrated experience developing test strategies, test scenarios, test cases, and executing end-to-end business process testing across functional areas such as Provider, Claims, Membership, Enrollment, Benefits, Fulfillment, and Digital platforms.
• Experience validating end-to-end business processes and system capabilities across healthcare operational workflows.
• Proven ability to collaborate effectively with cross-functional teams, including business stakeholders, delivery teams, product owners, technology partners, and external vendors.
• Experience working in Agile and Scrum delivery environments, including participation in sprint planning, backlog refinement, testing, and release activities.
• Highly self-motivated and adaptable, with the ability to manage competing priorities and deliver results in a fast-paced environment.
• Exceptional attention to detail and commitment to delivering high-quality outcomes.
• Experience in business testing, quality assurance, quality engineering, and user acceptance testing (UAT).
• Experience within the healthcare industry, preferably supporting Medicare, Medicare Advantage, Medicaid, or commercial health insurance products.
• Demonstrated knowledge of complex, high-volume healthcare claims processing environments, including claims adjudication, enrollment, provider, and member functions.
• Strong understanding of healthcare business processes and the ability to validate end-to-end operational and system workflows.
• Working knowledge of data modeling, database concepts, and SQL for data validation, analysis, and troubleshooting.
• Experience with TriZetto healthcare core administration platforms such as Facets, EAM, etc.
• Proficiency with Agile delivery and testing tools, including Jira, Confluence, and qTest.
• Experience supporting large-scale healthcare transformation, regulatory, and compliance-driven initiatives.
• Ability to analyze complex business requirements, identify risks, and recommend effective testing strategies.
• Strong stakeholder management, collaboration, and communication skills with the ability to work effectively across business, operations, and technology teams.

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Exact compensation may vary based on skills, experience, and location.