Senior Product Manager, Client Engagement

Providers are at the heart of Headway’s mission, and the products they use every day play a critical role in both the quality of care patients receive and providers’ ability to sustainably run their practices. Our Provider Experience products are designed to reduce administrative burden, support clinical best practices, and create a seamless care journey for patients — from scheduling and sessions to assessments and follow-up. 

As a Senior Product Manager on the Client Engagement team, you’ll help shape the tools therapists rely on to deliver care, measure progress, and build trusted relationships with their patients, so they can spend less time on operations and more time focused on care. As we grow, we’re looking to build tools that leverage the power of AI and support the end-to-end experience of care between patient and provider, including scheduling, telehealth, in-session tools, and post-session communication, with a focus on reliability and usability.

• →Own problem discovery, solution design, and delivery for meaningful provider and patient workflows within the Headway platform.
• →Translate user needs, business goals, and clinical or compliance considerations into clear product strategy, roadmaps, and execution plans.
• →Partner closely with engineering, design, data, clinical operations, and compliance to ship high-quality, high-impact product experiences.
• →Stay deeply connected to providers’ and patients’ day-to-day workflows through research, feedback, and data — and use those insights to inform priorities and tradeoffs.
• →Integrating AI-powered note-taking into telehealth workflows to reduce documentation burden and improve session quality.
• →Exploring agentic AI solutions to streamline provider scheduling and optimize operational efficiency.
• →Leveraging AI to surface the full patient journey, enabling providers to build informed treatment plans, prepare for sessions, and deliver more coordinated care.
• →Advocate for simple, intuitive experiences that balance usability, operational realities, and regulatory requirements.

• You have 5+ years of product management experience, building and shipping user-centric products with complex workflows.
• You’re comfortable operating end-to-end — from discovery and strategy through execution and iteration.
• You’re data-informed and know how to use qualitative and quantitative insights together to drive decisions.
• You bring strong product judgment and UX sensibility, and care deeply about building experiences users trust and enjoy.
• You thrive in ambiguous, fast-paced environments and can bring clarity and momentum to your work.
• You’re a strong cross-functional partner who communicates clearly, builds alignment, and drives progress without formal authority.
• Nice to have: experience in healthcare, clinical tooling, telehealth, assessments, or workflow-heavy B2B or consumer products.