CO Analyst - Customer Service with German (m/f/x)*

As a CO Analyst - Customer Service with German (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing customer transactions related to order management, order status, inquiries, and back orders

• Providing customer support across assigned countries, ensuring communication in the relevant local language

• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements

• Proactively building strong customer relationships and identifying opportunities to improve service performance

• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets

• Ensuring efficient handling and resolution of customer complaints, including escalation where required

• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university

• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service

Additional qualifications that could help you succeed even further in this role include:

• Proven experience in order management systems

• Experience handling end customers in a commercial environment (B2C)

• Strong problem-solving skills

• Excellent organisational skills in a fast-paced customer environment

• Proactive attitude with the ability to adapt quickly to change and new processes

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

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