Implementation Technical Engineer

As an Implementation Technical Engineer, you will have the opportunity to make a significant impact on our organization and clients. You will also collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by managing critical projects and initiatives to ensure the success of Fluency and CDI product lines. Manage customer, project team and leadership relationships across multi-functional teams at Solventum to drive project completion and achieve desired outcomes.

·         Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions

·         Collaborating with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes

·         Collaborate with third party vendors to successfully support the integration of our products with other systems

·         Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan

·         Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment.

·         Participate in cross functional and user acceptance testing

·         Participate in cross team collaboration projects to ensure best practices.

·         Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings.

• Experience communicating at C Suite level down to front line customers.
• Effective listening, problem solving and critical thinking skills.
• Ability to manage and resolve conflict with a problem-solving mindset and a customer-oriented approach
• System operations, including but not limited to monitoring, reporting, and troubleshooting
• Professional verbal and written communication skills in front of a large audience.
• Excellent analytical, organizational, interpersonal, and time management skills
• Highly motivated and dedicated to the goals of the overall organization
• Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast-paced environment
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• Ability to work independently and collaboratively within a team of professionals.
• Ability to interpret technical instructions and communicate accurately and effectively with clients of various technical skill levels to ensure success.
• Ability to effectively and efficiently follow through on problems and issues, creating procedures and tools to prevent future problems.
• The Fluency Technical Engineer attends kick-off meetings for new projects, stays involved with the Implementation process to ensure the success of the client and business and completes a support hand off once customer is fully deployed and stable.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university AND at least five (5) years of technical support or technical implementation experience.  

OR

• High School Diploma/GED AND a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor’s degree education.

Additional qualifications that could help you succeed even further in this role include:

• Five (5) years of experience with design, configuration and implementation of server based client deployment models.

• Two (2) year of experience with implementation and troubleshooting of virtual desktop technologies.
• Bachelor’s degree in Software Development.

• Experience with VMware ESX and Citrix technologies.

• Strong understanding of Windows desktop and server version deployments.
• Strong understanding of Mac desktop deployments.
• Strong understanding of bulk deployment tool such as SCCM or Intune.
• Familiarity with electronic medical records such as Epic, Meditech, and Cerner.

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business :: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.