Order to Cash - Customer Issue Resolution Analyst

IN, Bangalore Karmid

OtherAnalyst

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Overview

Thank you for your interest in joining Solventum.

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OtherAnalyst

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

Support the design, implementation, testing, and continuous improvement of Global SAP Order-to-Cash (OTC) and Financial Supply Chain Management (FSCM) processes, including Billing, Collections Management, Dispute Management, Invoice Adjustments, and Returns in alignment with business requirements, financial controls, and operational objectives.
Collaborate with Finance, Customer Issue Resolution, Treasury, and IT stakeholders to gather requirements, analyze end-to-end business processes, and translate needs into functional specifications, user stories, process designs, and test scenarios.
Analyze SAP OTC and FSCM issues, including credit holds, collections activities, dispute cases, integrations, and enhancement requests; perform root cause analysis and recommend configuration changes, process improvements, or defect resolutions.
Partner with external consultants, vendors, and internal technical teams to support integrations with cash application, reporting, master data, and related systems; coordinate solution delivery, data validation, testing, production deployment, and operational support.
Support compliance, governance, audit, and ERP transformation initiatives through documentation, risk assessments, financial controls, user training, change management, reporting, and business validation.

Requirements

~1 min read

Experience supporting global ERP deployments, integration testing, user acceptance testing, defect management, and post-go-live stabilization.
Knowledge of SAP FI-AR, Treasury, cash application, EDI, Fiori, reporting, or master data integrations.
Experience with EDI and e-invoicing integrations.
SAP certification in S/4HANA Sales, FSCM, or a related discipline.

Bengaluru (Hybrid)

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. 

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Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

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