✓Competitive compensation and benefits package
✓Friendly office environment!
✓Great exposure to the emerging field of Applied Behavior Analysis (ABA)
✓A rewarding position seeing the results of children with ASD reach their full potential
Full Benefits package
✓Health insurance paid 95% by the company
✓Dental, Vision, and Life Insurance
✓401K with a company match
✓Holiday Pay
✓PTO
✓Owns and manages all client leads, ensuring efficient progression from initial contact through start of care
✓Coordinates and oversees the intake process, ensuring all required documentation is collected, complete, and compliant
✓Ensures timely scheduling and completion of initial assessments in collaboration with the Assessment Specialist BCBA
✓Tracks and facilitates authorization processes, ensuring submissions, follow-ups, and approvals are completed efficiently
✓Coordinates with recruitment/sourcing and HR to support timely and appropriate staffing for each client
✓Ensures an efficient and smooth start-of-care experience for families
✓Maintains ongoing communication with families to provide updates, set expectations, and ensure engagement throughout the onboarding process
✓Tracks and monitors the full client pipeline, including intake, assessment, authorization, staffing, and start of care
✓Identifies delays, drop-off points, and barriers, and takes action to resolve or escalate them
✓Develops and maintains systems to track client progress, conversion rates, timelines, and overall pipeline performance
✓Achieves key performance indicators (KPIs), including a minimum of 20 assessment authorizations and 80% start-of-care conversion rate in a given month
✓Identifies process gaps and develops strategies under the guidance of the Director of Marketing and Patient Advocacy to improve efficiency, scalability, and consistency of the client onboarding process
✓Contributes to building and refining workflows that support company growth
✓Collaborates with Marketing, Clinical, Recruitment, and Regional teams to align on priorities, timelines, and client needs.
✓Maintains and supports existing referral relationships through professional and consistent communication
✓Participates in team meetings and integrates feedback to improve processes and outcomes.
✓Adheres to all company policies and procedures, upholds ethical and professional standards, maintains client confidentiality, ensures HIPAA compliance, and complies with all relevant local, state, and federal regulations
✓Demonstrates behavior that is aligned with the company core values
✓Proficiency in documentation, organization and tracking skills
✓Exceptional attention to detail
✓Decision making; Ability to multitask
✓Positive attitude
✓Computer proficiency
✓Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.
✓Bachelor’s or Master’s degree in Social Sciences or related field preferred
✓Experience in healthcare intake, ABA, care coordination, or client-facing operations preferred
✓Familiarity with insurance, authorization, and healthcare processes preferred
United States·Kansas Citymid