CRM Executive - German Speaking

United Kingdom·Londonmid

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Overview

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D’Souza,

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Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we’re going:

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

About the Role

~1 min read

As a CRM Executive, you’ll support the planning, delivery and optimisation of CRM campaigns across email and SMS, helping drive customer acquisition, onboarding, retention and win-back. This is a hands-on role focused on end-to-end campaign execution, including briefing, HTML email builds, audience targeting, QA, scheduling, reporting and test-and-learn activity, while working closely with cross-functional teams to keep campaigns aligned with wider business goals. You’ll also use performance data, customer insights and competitor trends to help improve campaign effectiveness and identify opportunities to enhance the customer experience. Experience in a CRM role is not essential as this is entry level, however fluency in German is a must.

Responsibilities

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Responsibility for the smooth deployment and execution of CRM campaigns in your designated focus area
Responsibility for the end to end CRM production process, including briefing, coding emails in HTML, targeting, scheduling & analysis of campaigns
Build, execute and optimise automated email journeys to improve conversion and drive retention
Manage the QA process, ensuring that all work that goes out to customers is of the highest standard
Ensure good internal communication around planned CRM activity
Use a data driven approach to make commercial decisions on product/content selections for campaigns
Collaborate cross-functionally with other relevant teams to align CRM initiatives with overall business goals
Support the wider CRM team when required

Carry out regular reporting of CRM activity across our brands and locales, identifying areas for improvement and suggesting initiatives to do so
Analyse the effectiveness of CRM initiatives against original hypotheses and objectives
Stay on top of competitor activity and market trends, sharing insights & best practices with the wider team
Monitor and report on customer reviews, devising strategies to improve the customer experience
Keeping on top of CRM best practice techniques and industry legislation suggesting opportunities for optimisation
Keeping on top of Braze product developments and identifying opportunities to leverage new functionality

Work with the CRM Lead to develop our test and learn approach developing new initiatives, managing execution and interpreting results.
Maintain an always-on test approach across our campaigns and automations
Take ownership of the testing plans and use results to optimise future CRM activity
Present learnings back in an easy-to-understand manner to cross-functional stakeholders

0-1 years experience in CRM or other related marketing position
A recent grad or entry-level experience in CRM or other related marketing position
Demonstrable planning and organisational skills, with proven ability to work to strict deadlines and manage multiple projects simultaneously
Ability to build collaborative and productive working relationships with key stakeholders/teams across the business.

Excellent attention to detail
Ability to problem solve in an independent and proactive manner
Ability to multitask and work at pace on multiple projects concurrently
Ability to prioritise according to business needs, level of effort and potential return
Manage and influence stakeholders across departments and all levels of the organisation
Strong English language skills
Fluency in German

Hands-on experience of using an ESP (ideally Braze) to build and send campaigns and segment audiences
Experience reporting on CRM campaigns and with a good understanding of CRM related metrics
Understanding and awareness of email marketing regulations (GDPR, CANSPAM, TCA)
Basic email HTML coding experience
Previous experience in a CRM role

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us if we want to achieve our global ambitions!

Aside from working with our all-star team, here are some of the other benefits you may be eligible for coming on board:

Generous equity allocations with significant upside potential
Annual leave allowance alongside public holidays
Private health insurance, along with pre-existing condition, dental, and eye care cover
Pension scheme
Enhanced parental leave
Cycle-to-work scheme
Electric car scheme
Free Dermatica and MedExpress products every month, as well as family discounts
Annual home working and L&D allowance
Free Headspace subscription, employee assistance programme, and discounted gym memberships

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