Senior Product Manager - Customer Experience (Contract)

United Kingdom·Londonsenior

Product ManagementSenior Product Manager

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Quick Summary

Key Responsibilities

Support to develop the product strategy, assisting our customers throughout their health journey. Collaborate with the user research to build an in-depth understanding of the customer,

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Product ManagementSenior Product Manager

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we’re going:

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

About the Role

~1 min read

Support to develop the product strategy, assisting our customers throughout their health journey.
Collaborate with the user research to build an in-depth understanding of the customer, their pains & jobs to be done, and where the opportunities exist for delight and for differentiating experiences
Serve as the primary liaison between stakeholders and the development team, facilitating clear communication to ensure alignment on product goals and requirements, and bringing insights into the organisation, celebrating successes and managing risks
Work closely with a cross functional team including development, clinical, operations and growth to deliverable measurable outcomes.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering a culture of continuous improvement.
Leverage data analytics to inform product decisions, monitoring performance, user feedback, and market trends for continuous improvement.
Manage and prioritise the product backlog, writing detailed user stories and acceptance criteria to ensure the development team clearly understands requirements.. You will define test cases, participate in testing, and ensure high-quality product releases.
Continuously evolve the product roadmap, ensuring timely delivery of milestones and adapting as necessary.
Maintain comprehensive (but lean) product documentation, including user guides, technical specifications, and release notes.

Minimum of 3 years of experience in a product management role.
Strong understanding of software development processes and technologies.
Exceptional customer orientation and empathy, ability to synthesise both qualitative and quantitative customer insights to focus on core problems
Excellent verbal and written communication skills. Ability to clearly convey technical concepts to non-technical stakeholders.
Strong problem-solving abilities and a data-driven mindset. Experience with data analysis and visualisation tools.
Proven ability to lead and motivate cross-functional teams. Strong organisational and time management skills.

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

Generous equity allocations with significant upside potential
25 Days Holiday (+ all the usual Bank Holidays)
Private health insurance, along with extra dental and eye care cover
Employee Pension with Smart Pensions
Enhanced parental leave
Cycle-to-work Scheme
Electric Car Scheme
Free Dermatica and MedExpress products every month, as well as family discounts
Home office allowance
Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free audible subscription)

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