IT Admin Temporary

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.  

• →Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.

• →Problem recognition, research, isolation, resolution and follow up for all computers and software.

• →Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.

• →Asset management - responsible for tracking desktop hardware and software inventory in real-time.

• →On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.

• →Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.

• →Other duties as assigned.

• Experience in a BPO environment

• Desktop Support or IT Help Desk experience

• Proficiency researching and troubleshooting complex problems and errors

• Demonstrated ability with basic networking and telephony

• Demonstrated ability to research, plan, document, and execute complex tasks/projects

• Excellent written and oral communication skills

• Excellent interpersonal and customer service skills

• Excellent work ethic and dedication

• Associate’s (or equivalent) degree in Computer Science or Information

• Technology from a technical school OR equivalent combination of education

• and experience

• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft

• Certified IT Professional (MCITP) are a plus but not required

• Experience with multiple operating systems including Windows, MacOS and

• ChromeOS

• Experience with O365 and Google Workspace Enterprise

• Familiarity or experience with common security frameworks for SOC2 or ISO 27001