Field Service Team Leader

Are you a passionate people leader with a strong customer focus and technical service background? We are seeking an experienced Field Service Team Leader to lead our state-based Field Service team, ensuring we continue to deliver exceptional service and be recognised as a trusted business partner and service leader within the industry.

This hands-on leadership role combines operational leadership with technical expertise, balancing responsibilities as a Service Technician while leading a team of Field Service professionals across the state. You will be responsible for providing guidance, coaching and mentorship, setting clear objectives, and fostering a high-performing, customer focused culture.

In this role, you'll have the opportunity to make a meaningful impact by developing your team, enhancing service delivery, and contributing to the ongoing success of a dynamic and growing organisation.

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  Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians who will be providing Install, Repair and Fix Services across all dental market segments.

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  Drive cross functional collaboration to achieve the national service strategy

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  Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met

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  Manage customer issues in relation to escalation and resolution

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  Manage spare parts inventory

• Proven people leadership experience, within a technical field service environment

• Ability to coach, develop and motivate teams

• Technical troubleshooting and problem-solving capability

• Strong customer relationship and stakeholder management skills

• Strong communication, collaboration and delegation skills

• Knowledge of regulatory and compliance requirements

• Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems

• Restricted Electrical Licence (desirable)

• Electrical/Electronic qualification (desirable)

• Dental industry experience highly regarded

• Valid/Current Driver’s License (essential)

• Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.

• Work with the market leader

• Competitive salary and fully maintained Company Vehicle

• Reliable and consistent work schedule including the opportunity to take on regional work

This is an exciting opportunity for a hands-on leader who is passionate about customer service, team development, and operational excellence within a service environment. You'll play a key role in delivering exceptional service outcomes while helping shape and grow a high-performing service team.