Client Service Representative

Description

• →Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• →Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• →Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• →Payment Processing: Process and record payments with precision and adherence to company protocols.
• →Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• →Order Management: Manage client catalog orders and incoming auction bids efficiently.
• →Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
• →Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.

Other duties may be assigned to support the team.

Requirements

• High school diploma required.
• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

• Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
• Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
• Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
• Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
• Attention to Detail: High level of accuracy and thoroughness in all tasks.
• Language Skills: Multilingual capabilities are a plus.

• Ability to work independently in a fast-paced, high-demand environment.
• Must be able to lift up to 25 lbs. occasionally.
• Training: A six-week program from 8:00 AM – 4:30 PM will prepare you for success. After training, the schedule shifts to 8:00 AM – 5:00 PM, with extended hours (8:00 AM – 6:00 PM) on Mondays following Signature auctions twice a month.

At Heritage Auctions, we celebrate diversity and are committed to fostering an inclusive environment. We welcome and encourage applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE